TERMS & CONDITION
By booking a sauna appointment with The Hot Box Co, you agree to the following Terms and Conditions:

Health and Medical Conditions:
All persons using the sauna do so at their own risk. If you have any medical conditions, underlying health problems, use prescription drugs or are pregnant, you must consult your GP before making a booking. The Hot Box Co cannot accept responsibility for customers with pre-existing conditions.
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If any of the below apply to you (please note, this is not a comprehensive list) we advise you to seek
your GP’s advice: -
ï‚· If you're pregnant
ï‚· If you're had a heart attack or stroke
ï‚· If you're taking any medications
ï‚· If you have cardiovascular conditions and/or problems
ï‚· You have epilepsy
ï‚· You have asthma or breathing conditions
ï‚· High or low blood pressure
ï‚· If you have arterial disease
ï‚· If you have joint or muscle injury
Age Requirement:
Children of 16 years and under are permitted to use the Sauna with an Adult Family Member/Guardian present at ALL TIMES during the hire and use of the sauna (A waiver/terms and conditions must state the relationship between the parent/guardian and the minor and is signed by them
accordingly). No under 5’s allowed in Hot Tubs. No under 16’s allowed in Ice baths/Plunge Pool/Cold showers.
Sauna Etiquette and Safety:
Sauna etiquette must be adhered to at all times.

The sauna is wood-fired and is extremely hot. Do not touch the stove, stove door, flu chimney, sauna
rocks, or surrounding fire guards, and only as instructed to pour water onto the stones.
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Arrive having recently showered, as we only have cool showers for rinsing. Do not wear or use any of your own products or lotions inside of the saunas, as they may contain ingredients which can be harmful or slippery.
 Only swimwear may be worn in the sauna and nudity is not permitted.
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Remove shoes before entering, Enter and exit the sauna using the steps provided and please sit on a towel at all times. Keep access points clear to allow others to enter and exit safely.

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Sauna sessions should last no more than 15-20 minutes without breaks.
Follow the sauna host's instructions on pouring water onto hot rocks. When pouring water on the rocks, start from the point furthest away from you to prevent scalding.
Only provided sauna water should be poured on the hot rocks.
Do not add anything to the sauna water.


Alcohol, Smoking, and Jewellery:
No alcohol consumption is allowed in the sauna.

Smoking or vaping is not permitted in the sauna.

Jewellery should be removed to prevent burning.

We reserve the right to refuse entry to customers who appear to be under the influence of alcohol or drugs.


Swimming:
If the sauna is next to a body of water and you would like to swim, it is your responsibility to ensure that you are a capable swimmer, can handle being exposed to the cold temperatures and varying conditions. All persons enter the water at their own risk.


Group Bookings:
If you are making a booking on behalf of a group, it is your responsibility to ensure that all users are aware of the Terms and Conditions of safe sauna use as stated above.
Admission and Refusal:
The Hot Box Co operators reserve the right to refuse admission to intoxicated persons or for any other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.


If you cancel or reschedule more than 48 hours before your booking, you won’t be charged. However, for cancellations or reschedules within 48 hours or no-shows, we won’t be able to offer a refund.
Liability:
Exposure to hot equipment, slippery surfaces caused by water, ice, snow or other substances, hot temperatures, airborne illnesses and contaminants is undertaken at your own risk. Property is left at your own risk. The Hot Box Co is not liable for any injury, damage, loss, or claim that may arise as a result of your use of our facilities or services.


Etiquette and Conduct:
You will behave in a respectful manner to fellow sauna customers and you will abide by the rules and regulations of The Hot Box Co.

No alcohol or smoking or vaping is allowed onsite.

Customers must be fully covered at all times outside the sauna.


Changes to Terms and Conditions:
We reserve the right to modify these Terms and Conditions at any time without prior notice. Clients are responsible for reviewing the current Terms and Conditions before booking a sauna session.


By proceeding with your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions,


"The Hot Box Co" is a trading name of The Hot Box Co Social Spa Ltd
Privacy Policy
1 PURPOSE OF THIS NOTICE
This privacy notice explains our approach to any personal information that you might supply to us (or that might be collected from you) in connection with your use of the site and sets out your rights in respect of The Hot box Co Ltd's processing of your personal information. For more information, see below.
This privacy notice will inform you how you can verify which of your personal information is collected by us through The Hot box Co Ltd and how you can request that we delete, update, or transfer it.
This privacy notice is intended to assist you in making informed decisions when using the site. Please take a moment to read and understand it.
Please also note that this privacy notice only applies to the use of personal information collected by us from your use of the The Hot box Co Ltd website or during your communications with us. It does not apply to personal information collected during your communications with third parties.
2 WHO ARE WE AND WHAT DO WE DO?
The Hot box Co Ltd is an English company with registered company number: 14383967 and whose principal address is 7 Bell Yard, London, WC2A 2JR.
3 HOW TO CONTACT US?
If you have any questions about this privacy notice or want to exercise your rights, please contact us by:
• writing to us at The Hot box Co Ltd, 7 Bell Yard, London, WC2A 2JR
• email us at info@thehotboxco.co.uk
4 WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?
Our primary goal in collecting personal information from you is to give you an enjoyable experience while allowing us to provide services and features that most likely meet your needs. In order to do so, personal information may be collected from you in the following ways:
• Information you voluntarily provide to us. For more information, see below.
We collect and maintain personal information that you voluntarily submit to us during your use of the The Hot box Co Ltd Service.
If you contact us, we may collect additional information from you such as a telephone number or email address.
• Information we collect through your use of The Hot box Co Ltd. For more information, see below.
We may collect through our use of cookies, pixels, beacons, log files, and other technologies personal information regarding your mobile device, computer hardware and software used to access the The Hot box Co Ltd Service. This may include the following:
• IP address of device(s) used; • browser type; • operating system and device type; • approximate location (e.g., London); • access times and dates; and • referring website addresses.
We may also collect personal information regarding your use of and activity on the The Hot box Co Ltd Service.
This personal information allows us to deliver more helpful information, services, and tools. Please see the use of cookies for further information.
5 HOW DO WE USE YOUR PERSONAL INFORMATION?
We collect and use your personal information to operate The Hot box Co Ltd efficiently and to deliver you the very best service. In particular, we may use your personal information for the following purposes:
• Provision of the The Hot box Co Ltd Business.
What is our legal basis?
It is necessary for us to use your personal information to provide the The Hot box Co Ltd Service to you and perform our obligations in accordance with any contract that we may have with you. It is also in our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can.
• Service administration. For more information, see below.
We may use your personal information to:
• develop and improve the The Hot box Co Ltd Service; • send you administrative e-mails about The Hot box Co Ltd; and • contact you to answer any queries you may have.
What is our legal basis?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can.
• User Data Analysis. For more information, see below.
We may use your personal information on an anonymised basis to analyse, benchmark, and conduct research on users and their interactions with The Hot box Co Ltd.
What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis as the information will no longer constitute personal information. However, where your personal information is in a pseudonymised form, it is in our legitimate interest to continually evaluate that personal information to ensure we are aware of market trends and ensure that the services we provide are relevant to you.
• Internal record keeping and legal compliance. For more information, see below.
We may use your personal information for internal record keeping purposes and to check you comply with the Terms of Use.
What is our legal basis?
It is in our legitimate interest to ensure that we keep our records up-to-date in order to monitor who uses The Hot box Co Ltd, to comply with our legal obligations, and to monitor your compliance with the Terms of Use.
• Marketing by us. For more information, see below.
Where you consent, we may use your personal information to contact you by e-mail about our products and/or services.
What is our legal basis? Your consent.
• Sharing information with third party processors. For more information, see below.
We may share your personal information with third-party processors in order to provide the The Hot box Co Ltd Service and associated products and services to you.
What is our legal basis?
It is in our legitimate interest to share your personal information in such a way to ensure that we provide the best service we can.
• Sharing information with professional advisors, governmental authorities & potential purchasers. For more information, see below.
We may share your personal information with professional advisers or governmental or regulatory authorities:
• to enable them to process your personal information on our behalf in a manner consistent with this privacy notice; • to comply with our legal obligations; • to enforce our legal rights; or • protect rights of third parties.
Your personal information may also be shared with prospective buyers if we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.
What is our legal basis?
It is in our legitimate interest to share your personal information with such third parties to enable them to process your information on our behalf, to comply with and/or enforce our legal rights and obligations, to protect the rights of third parties, and to facilitate business transitions.
Any other purposes for which we wish to use your personal information will be notified to you from time to time including the legal basis of such use.
6 HOW DO WE OBTAIN YOUR CONSENT?
Where use of your personal information by us requires your consent, you can provide such consent:
• at the time we collect your personal information following the instructions provided; or
• by informing The Hot box Co Ltd by e-mail using the contact details set out in this privacy notice.
7 CHILDREN
You are required to be at least 18 years old so we do not intentionally collect personal information from anyone under 18, and no one under 18 should attempt to submit any personal information to The Hot box Co Ltd. Should we discover that any such personal information has been delivered to any of the sites, we will remove that personal information as soon as possible.
8 USE OF COOKIES
The The Hot box Co Ltd Service may use certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookies Policy to find out more about the cookies we use and how to manage and delete cookies.
9 THIRD PARTY LINKS AND SERVICES
The Hot box Co Ltd may contain links to third party websites and services. Please remember that when you use a link to go from The Hot box Co Ltd to another website or you request a service from a third party, this privacy notice no longer applies. For more information, see below.
Your browsing and interaction on any other website, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
This privacy notice applies solely to personal information collected by us through the The Hot box Co Ltd Service and does not apply to these third party websites and third party service providers.
10 TRANSFERS OUTSIDE THE EEA
Although our offices and servers are based within the European Economic Area, in certain circumstances we may transfer your personal information, for the purposes listed above, to our affiliates or other third parties that may be located in countries outside the European Economic Area, whose laws are not recognised by the EU Commission as providing an adequate level of protection to personal information.
11 HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
We keep your personal information only for as long as necessary to fulfil the purpose it was collected for, where we need to in relation to proving legal relationships or to comply with any of our legal obligations.
12 CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping the personal information you provide us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. For more information, see below.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
• unauthorised access; • improper use or disclosure; • unauthorised modification; and • unlawful destruction or accidental loss.
All our employees and data processors (i.e., those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users.
13 HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS?
You have the following rights in relation to the personal information we hold about you:
• Your right of access. For more information, see below.
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information. If you require additional copies, we may need to charge a reasonable fee.
• Your right to rectification. For more information, see below.
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
• Your right to erasure. For more information, see below.
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
• Your right to restrict processing. For more information, see below.
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
• Your right to data portability. For more information, see below.
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere.
• Your right to object. For more information, see below.
You can ask us to stop processing your personal information, and we will do so, if we’re:
• relying on our own or someone else’s legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;
• processing your personal information for direct marketing; or
• processing your personal information for research unless such processing is necessary for the performance of a task carried out in the public interest.
• Your rights in relation to automated decision-making and profiling. For more information, see below.
You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you unless such profiling is necessary for entering into, or the performance of, a contract between you and The Hot box Co Ltd.
• Your right to withdraw consent. For more information, see below.
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
• Your right to lodge a complaint with the supervisory authority. For more information, see below.
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
To exercise your legal rights please notify us using the contact details provided in this privacy notice.
14 CHANGE TO THIS PRIVACY NOTICE
We may make changes to this privacy notice from time to time. For more information, see below.
To ensure that you are always aware of how we use your personal information we will update this privacy notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by e-mail of any significant changes. However, we encourage you to review this privacy notice periodically to be informed of how The Hot box Co Ltd uses your personal information.
Last Updated August 2023